Inbox ZERO: Organize Your Inbox

Inbox Zero: Getting & Keeping Your Email Inbox Organized & Empty

Managing multiple client email addresses in addition to several of your own? If your Inbox is getting the best of you then you won’t want to miss this teleclass, presented by Nora Rubinoff. Based on the principles of Merlin Mann, Nora will share with you a proven system for keeping your Inbox under control–and maintaining your sanity!


  1. What is Inbox Zero?
    • 43 Folders / Merlin Mann
    • GTD / David Allen
  2. Review the Inbox Zero Articles of Faith (by Merlin Mann)
    • Some messages are more equal than others
    • Your time is priceless (and wildly limited)
    • Less can be so much more
    • Lose the guilt
    • Lying to yourself doesn’t empty an inbox
  3. Add a few VA Inbox Zero Articles of Faith
    • Communication is absolutely essential to your success
    • Organization is too
    • What’s the action here? must be your mantra
  4. Inbox Zero — the process
    • Review each message, in chronological order, from oldest to newest
      • Ask:
        • What does this message mean to me, and why do I care?
        • What action, if any, does this message require of me?
        • What’s the most elegant way to close out this message and the nested action it contains?
    • Use template responses for thank yous, responses to frequently asked questions or responses to administrative info requests
    • Send links with a simple “Here’s a link that might be what you are looking for…”
    • Ask a question
    • I don’t know is okay
    • DELETE
    • File
      • @Action
      • @Read
      • @Waiting
      • @2 Minutes
        • If you can handle it in 2 minutes — do it now, or file in an @2 Minutes folder
      • @Someday/Maybe
    • Will a filter work for messages like this in the future?
      • Gmail
      • Outlook
      • Entourage
      • Mail.app
  5. Ruthless ways to help keep you at or near zero
    • Get less mail
      • Use an RSS reader instead of email updates on your favorite blogs
      • Unsubscribe, unsubscribe, unsubscribe
      • Reduce or filter bot messages, mailing lists, etc.
    • Don’t use mail when something else works just as well
      • Project management (Sharepoint, Basecamp, etc.)
      • Send calendar invitations rather than emails with suggested dates
    • Get a really good spam filter and keep it mean
    • Save an electron — delete a message
      • Do you really need to save all those “Out of Office” reply messages or other routine responses?
    • Make a schedule and stick to it
      • Be fully present in the process
      • Never check email before bed (or first thing in the morning, for that matter)
      • Do not have your email constantly on

Who should attend: Anyone who wants to maintain a more organized Inbox.

Instructor: Nora Rubinoff

Cost: $79
Long distance phone charges may apply. Course is delivered via teleconference and Yugma, requiring that you be on the phone and using a computer with Internet access at the same time.

Class Duration: One Hour

Dates and times:

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